We are wholeheartedly committed to quality and customer service, primarily since we want to be ranked as the “best” in our business. Quality is not just another goal; it is our basic strategy for survival and future growth.
We would like to believe that customer comes first, however, for us quality of the products of are as equally important, because it is through quality that we will be able to satisfy our customers. Our customers demand and warrant a high quality product – and it becomes our responsibility to give them what they want, and it is obvious that if we don’t, they’ll find someone else who can.
It is not always that a customer fully understands the consequences of their choices and hence we also believe in helping our customers choose well, by patiently understanding of their requirements and specifications.
Making most of the lessons we learnt over few rare mistakes also becomes a part of overall quality process, and Gayathri Roofing Systems takes pride in its courage to make mistakes (even though unintentionally) and our ability to learn through them – thus making our process sturdier and concrete, just like our roofing solutions. We also empower our employees in order to help or question their supervisors if doubts regarding quality arise.